One of our most basic principles is that organizations are organisms, not mechanisms, and as such require diversity and feedback to sustain life and achieve their purpose. A primary responsibility of effective leaders, then, is to create and sustain the kind of environment where diversity and feedback can flourish.
A review of operations at a prestigious hospital illustrates this point wonderfully — if tragically — and tells us that sometimes it really is brain surgery!
At Rhode Island Hospital, which an Associated Press story described as “the state’s most prestigious medical center...
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