When it comes to being an effective communicator at home or on the job, the most important skill you need is to be a good listener.
All the polished presentation techniques, in company with an incredible vocabulary, impeccable grammar and flawless syntax won’t make a bit of difference if you don’t know how to listen.
Stephen Covey, author the best-selling classic The 7 Habits of Highly Effective People, taught that there were five levels of listening:
attentive listening, and
Although all five are very common practices, only...
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